SHIPPING & DELIVERY
In-stock yarns will ship within 1 - 2 business days via USPS from Phoenix, Arizona.
Out-of-stock items will be determined per order.
TRACKING YOUR ORDER
You will receive a USPS tracking number once your label has been created.
If the item as shown in its description and photos is as same as to the item you received but if you do not like the item you received, you can return the order within 7 days of the delivery. Return cost of the order is the customer's responsibility.
If you have received incorrect, defective, or damaged items, we can either issue a full refund to you, or another identical item or similar items will be shipped to you.
Please take a few photos to show the issue you encountered with the items you received from us. We only cancel/refund via e-mail conversation.